Offline September 16–20: what changed
A fiber line outside our facility was cut and it took the carrier four days to repair it. The websites, download links, and online API were unreachable. The app itself kept working offline the whole time.
What was affected
download-deepseek.com, electricpipelines.com, the download links on the site, and the online API were unreachable from September 16 to September 20.
What was not affected
No customer data was touched. No purchase, license, or subscription was lost or changed. DeepSeek Unchained runs fully offline, so the app kept working throughout.
What has changed
Our sites now fail over to an independent status page within about ninety seconds, in English, Russian, Turkish, and Portuguese, with a working download link. We are paged the moment the connection drops.
FAQs
Who are you?
We are Electric Pipelines, a software engineering company in the Midwest of the United States. We specialize in consumer and business software that enables AI to do real work for regular people. If you'd like to know more about us and what we do don't hesitate to visit our website or check out some of our open source software on Github. Or, you can check us out on X (Twitter).
Why did you make this app?
When DeepSeek R1 first emerged onto the scene it was met with a great deal of excitement. We were excited too, and were simply blown away with how capable R1 AI model was. When we learned that it was available for download, we set out to run it locally on our own PCs. What we found was that every available option was either too technical to set up, or required you to be a software engineer with programming tools installed on your computer just to try it. So, since we specialize in consumer software, we decided to make DeepSeek available as a consumer app that just works. Once you download and install, you open the app and it just runs: no fiddling with computer programming stuff. It runs on any Apple Silicon MacBook, Intel Mac, or Windows PC with enough memory.
What is DeepSeek R1?
DeepSeek R1 is an open source language model made by DeepSeek, a Chinese AI startup. This model is able to perform the same text-based tasks as leading models like ChatGPT, but at a lower cost.
What is DeepSeek Unchained MAX?
MAX is a one-time upgrade that unlocks Bronze, Silver, Gold, and Platinum local model tiers on supported hardware. It also includes document chat where offered in the app.
What is your refund policy?
Our refund policy is we will refund your purchase price if the software is defective or otherwise cannot be delivered to you. As this is a digital product, all sales are final once the software has been downloaded or accessed. We do not offer refunds after delivery.